Privacy policy

PRIVACY POLICY

Ikigaiya

1. GENERAL

1.1 Ikigaiya, with registered address at Oude Diestsestraat 9, 3473 Kortenaken and company number BE0789397975, complies with the "Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data", as amended by the Act of 11 December 1998, as well as the anti-spam provisions of Book XII of the Code of Economic Law concerning the "law of the electronic economy".

1.2 Ikigaiya also aligns itself, through this privacy policy, with European Regulation 2016/679 of 27 April 2016 on the protection of personal data.

2. PERSONAL DATA

2.1 Personal data you provide to us:

  • Category 1, without registration: your IP address, browsing behaviour, origin, and search terms
  • Category 2: your profile name, password, email address, login details
  • Category 3: upon registration / newsletter sign-up: your email address
  • Category 4: via cookies
  • Category 5: your address details when placing an order

2.2 Ikigaiya may collect data from you in different ways:

  • Through the use of cookies (see below)
  • During your registration and use of the website

2.3 ikigaiya.eu also uses cookies that collect certain personal data. For the provisions regarding the use of cookies, see article 9.

3. PURPOSES OF PROCESSING

3.1 General purposes

Ikigaiya will use the personal data collected from you exclusively for the following purposes:

  • Category 1: maintaining and improving this website and including personal data in anonymous statistics from which the identity of specific individuals or companies cannot be determined — legal basis: the legitimate interests of Ikigaiya to continuously improve its website and services.
  • Category 2: managing your account on this website for use of our company and website — legal basis: the performance of an agreement requested by you; and, if indicated by you, also sending direct marketing — legal basis: your explicit, prior consent.
  • Category 3: sending you direct marketing, newsletters, promotions and offers — legal basis: your explicit, prior consent.
  • Category 4: (purposes of cookies) — legal basis: your explicit, prior consent.
  • Category 5: delivery and invoicing of products ordered by you — legal basis: the provision of a service requested by you. You are not obliged to provide your personal data, but understand that the provision of certain services becomes impossible if you refuse the processing.

3.2 Direct marketing

Personal data will also be used for direct marketing, provided you have given additional explicit consent ("opt-in"). If you are already included in our mailing list for receiving marketing material in paper and/or electronic form, Ikigaiya may use your data to send marketing and other material relating to Ikigaiya, its products and/or services. Ikigaiya may use the data you provide to update documents held by Ikigaiya.

3.3 Transfer to third parties

In the event of a full or partial reorganisation or transfer of activities of Ikigaiya — whereby it reorganises, transfers or ceases its business activities, or in the event of Ikigaiya going bankrupt — this may mean that your data is transferred to new entities or third parties through which the business activities of Ikigaiya are carried out in whole or in part. Ikigaiya will make reasonable efforts to notify you in advance that it is disclosing your data to said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances. Ikigaiya will not sell, rent, distribute or otherwise make your personal data commercially available to third parties, except as described above or unless with your prior consent.

3.4 Legal requirements

In rare cases, it may occur that Ikigaiya must disclose your personal data pursuant to a court order or to comply with other mandatory laws or regulations. Ikigaiya will make reasonable efforts to inform you in advance, unless such notification is subject to legal restrictions.

4. DURATION OF PROCESSING

4.1 Personal data is retained and processed by us for a period necessary in relation to the purposes of processing and in relation to the contractual relationship between the company and you. Personal data will be deleted when it is no longer needed to pursue these purposes, or if you validly exercise your right to erasure.

4.2 The following retention periods apply per processing purpose:

  • Inactive customer accounts are deleted after 2 years of inactivity.
  • Invoice, payment, and order data are retained for legal reasons for a minimum of 10 years after the last invoice date.
  • Newsletter subscriber data is retained until the subscriber unsubscribes.
  • Support and contact messages are deleted 6 months after the matter has been resolved.
  • Cookie and analytics data is retained for the duration specified in our cookie policy.

5. YOUR RIGHTS

5.1 Right of access and inspection

You have the right to access your personal data free of charge at any time, as well as information about how we use your personal data.

5.2 Right of rectification, erasure, and restriction

You are free to choose whether or not to provide your personal data to Ikigaiya. You also always have the right to request that we rectify, supplement, or delete your personal data.

You acknowledge that if you refuse to provide or request the deletion of personal data, certain services and products may not be deliverable. You may also request that the processing of your personal data be restricted.

5.3 Right to object

You also have the right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of your personal data for direct marketing purposes; in such a case you do not need to provide reasons.

5.4 Right to data portability

You have the right to obtain the personal data processed by us in a structured, commonly used, and machine-readable format, and/or to transfer it to other data controllers.

5.5 Right to withdraw consent

To the extent that processing is based on your prior consent, you have the right to withdraw that consent at any time.

5.6 Exercising your rights

You can exercise your rights by contacting us by email at contact@ikigaiya.eu, by post at Oude Diestsestraat 9, 3473 Kortenaken, or by using the "Contact us" section on the website.

5.7 Automated decisions and profiling

The processing of your personal data does not involve profiling, and you will not be subject to automated decision-making by us.

5.8 Right to lodge a complaint

You have the right to lodge a complaint with the Data Protection Authority (DPA):

Drukpersstraat 35, 1000 Brussels Tel.: +32 (0)2 274 48 00 Fax: +32 (0)2 274 48 35 Email: contact@apd-gba.be

This is without prejudice to a remedy before a civil court. If you suffer damage as a result of the processing of your personal data, you may bring a claim for compensation.

6. SECURITY AND CONFIDENTIALITY

6.1 We have developed technical and organisational security measures to prevent the destruction, loss, falsification, alteration, unauthorised access, or accidental disclosure to third parties of collected personal data, as well as any other unauthorised processing of such data.

6.2 Under no circumstances can Ikigaiya be held liable for any direct or indirect damage resulting from incorrect or unlawful use of personal data by a third party.

6.3 You must at all times comply with the security guidelines, including by preventing any unauthorised access to your login and password. You are therefore solely responsible for the use made from the website via your computer, IP address, and identification data, as well as for their confidentiality.

7. ACCESS BY THIRD PARTIES

7.1 In order to process your personal data, we grant access to your personal data to our employees.

7.2 We guarantee a similar level of protection by making contractual obligations enforceable against these employees and agents, which are equivalent to this privacy policy.

7.3 The following third parties (processors) also have access:

  • Shopify: Hosting and management of the webshop and customer data.
  • MyParcel: Generation of shipping labels and delivery.

8. COOKIES

8.1 Our website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimise our website. For more information about our use of cookies, please consult our cookie policy at https://ikigaiya.eu/pages/cookie-policy.

9. LINKS TO OTHER WEBSITES

9.1 The website may contain links to other websites. Our privacy policy only applies to our website, so when visiting a linked website, their privacy policy applies.

10. CONTACT

10.1 If you have any questions or comments about the processing of your personal data, you can contact us / our Data Protection Officer (DPO) by email at contact@ikigaiya.eu or by phone at 0456 67 14 91.

11. CHANGES

11.1 This privacy policy will be updated from time to time to reflect changes in our services. When we publish changes to this privacy policy, we will revise the "Last updated" date at the top of this privacy policy. If we make material changes to the way we collect, use, and/or share your personal data, we will notify you by posting a prominent notice of the changes on the website. We recommend that you check this page from time to time to stay informed of any changes to this privacy policy.